Leadership and Management for Service Industry
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Assignment Brief (RQF)
Higher National Certificate in Hospitality Management
Student Name/ID Number:
Unit Number and Title:
5: Leadership and Management for Service Industry
Vytas Vaiksnoras (email@example.com)
The key challenges and obstacles facing hospitality leaders and managers in terms of talent management
Internal Verifier Name:
The submission is in the form of written coursework (staff manual and magazine article). This should be written in Microsoft Word program. The writing style should be concise, using 1.15 – 1.5 line spacing and font size 12. You are required to make use of headings, paragraphs and subsections as appropriate, and all work must be supported with research and referenced using the Harvard Referencing system.
23dof June – Work in progress assignment workshop – one to one tutorial in which you are expected to present the work in progress and bibliography; formative feedback will be provided within this session. 21stof July – Assignment surgery workshop – you are expected to present a final draft of entire work; one to one formative feedback will be provided within the session.
28thof July – FINAL SUBMISSION – on Turnitin via CANVAS link
Unit Learning Outcomes:
1. Review classical management theories and leadership styles 2. Explore the factors that influence different management styles and structures in a service industry context 3. Assess current and future management and leadership skills for the service sector 4. Demonstrate management and leadership skills in a service industry context.
Assignment Brief and Guidance:
Vocational Background This assignment will give you the opportunity to explore the evolving role of leaders and managers in the service industry. While completing this assignment you are to consider different aspects presented below and focus on the key challenges and obstacles facing leaders and managers in the service sector in terms of talent management. There has never been a more challenging time to be dealing with people matters in the hospitality and tourism sector. For some this brings considerable headaches, for others it presents exciting opportunities. Either way, it means sizable changes to the way businesses go about recruiting, retaining and developing their people. We embarked on this research to identify how large hospitality and tourism businesses are addressing rising costs, recruitment difficulties and changing employee attitudes in order to highlight innovative approaches and support employers across the sector in navigating these challenges. What the findings tells us is that a growing number of businesses are thinking long-term about their people, ensuring that their strategy underpins the wider businesses strategy, and that they need to be able to demonstrate a tangible return on their investment. As a result, businesses are increasingly looking at new approaches to retain their staff to drive productivity and performance. Businesses are at different stages of this journey and we want these insights to not only highlight the fundamental change in the way that employers are seeking to invest in their people, but also to stimulate and showcase examples of how businesses are tackling the common challenges and overcoming barriers along the way. We have identified three broad typologies which shed light on how businesses are approaching and taking forward their people strategies, as they embark on transforming the productivity of their people. We fundamentally believe that the new approaches that challenge traditional thinking and practices will not only benefit the businesses adopting them, but also the way the sector is perceived as a career choice and as a critical driver of growth to the UK economy.Simon Tarr, Chief Executive, People 1st
Activity: Taking in consideration the background provided you are required to write a magazine article with the title “The key challenges and obstacles facing hospitality leaders and managers in terms of talent management”. Within this article you will consider reviewing relevant management and leadership theory, exploring factors influencing the management styles in hospitality context and assessing management and leadership skills and their applicability in hospitality context.
Additional guidance: Engage with classical management theories and application of these theories in hospitality sector context (at least 2 theories). Do not forget to define the concepts you are using/referring to. Consider the complexity of internal business environment. Consider the role of the leader and different leadership styles in accommodation or food and beverages sector and what challenges and obstacles they face in terms of talent management. Use examples while investigating the internal and external factors that influence management styles and structures. Refer to ‘hard’ and ‘soft’ skills providing examples from own practice or specific service sector examples found in literature and/or media. Use own experience or examples from literature while referring to future management and leadership skills and talent management. You may adopt a comparative approach to demonstrate managerial and leadership skills and/or management of change. Reference list (written in Harvard referencing style) should be included in the end of the activity. The article will be submitted with the “Student assessment submission and declaration form” that should be placed on the first page of the document.
Indicative bibliography and key on-line resources
Core Textbooks: Clegg, S., Kornberger, M., and Pitsis, T., (2019), Managing and Organizations: An introduction to theory and practice, 4th edition, London: Sage. Armstrong, M. and Taylor, S. (2020) Armstrong’s Handbook of Human Resource Management Practice. 13th Ed. London: Kogan Page Recommended Textbooks: Northouse, P.G., (2018), Leadership: Theory and Practice, 8th ed, Thousand Oaks: Sage Publications. Mullins, L., J., (2019), Management and Organisational Behaviour, 12th ed., Harlow: Financial Times/Prentice Hall Noon, M., Blyton, P., and Morrell, K., (2013), The Realities of Work: Experiencing Work and Employment in Contemporary Society, 4th edition (revised), Basingstoke: Palgrave. Other Learning Resources: Personnel Review Human Resource Management International Digest www.cipd.co.uk – Chartered Institute of Personnel and Development website with a range of learning resources and journals www.incomesdata.co.uk– up-to-date intelligence on employment issues (Incomes Data Services)
Learning Outcomes and Assessment Criteria:
LO1 Review classical management theories and leadership styles
P1 Assess different classical management theories and apply these in a service industry contextP2 Explain the role of the leader and different leadership styles in a service sector industry ContextP3 Review the management and leadership styles in a specific service sector organisation
M1 Analyse management and leadership styles in a specific service sector organisation in relation to organisational structure and culture
D1 Evaluate a specific organisation’s current management and leadership styles making links to theorists and providing evidence of organisational practice
LO2 Explore the factors that influence different management styles and structures in a service industry context
P4 Investigate the internal and external factors that influence management styles and structures in a selected service industry organisation
M2 Analyse the internal and external factors that influence management styles and structures in a selected service industry organisation identifying strengths and weaknesses
D2 Critically analyse how specific management styles have been influenced and changed by internal and external factors in a selected service industry organisation
LO3 Assess current and future management and leadership skills for the service sector
P5 Asses current management and leadership ‘hard’ and ‘soft’ skills providing evidence from specific service sector examples
P6 Discuss future management and leadership skills required by the service sector and how these can be achieved
M3 Evaluate current and future management and leadership skills that are crucial for the service sector
D3 Critically evaluate how, in response to change, management and leadership skills in the service sector have developed
LO4 Demonstrate management and leadership skills in a service industry context
P7 Compare and contrast different service industry organisations change management systems and leadership in implementing change
M4 Analyse how change management affects management and leadership skills and styles
STUDENT ASSESSMENT SUBMISSION AND DECLARATION
When submitting evidence for assessment, each student must sign a declaration confirming that the work is their own.
Assignment number and title:
Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and students who break the rules, however innocently, may be penalised. It is your responsibility to ensure that you understand correct referencing practices. As a university level student, you are expected to use appropriate references throughout and keep carefully detailed notes of all your sources of materials for material you have used in your work, including any material downloaded from the Internet. Please consult the relevant unit lecturer or your course tutor if you need any further advice.
Student declarationI certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.Student signature: Date:
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