58521 – Subject Title Rooms Division OperationsSubject Code HOS101AAssessment

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Subject Rooms Code ReportGraduate Capabilities 1. Professional Expertise3. Technology & Information Literacy4. Global Citizenship5. Skilled CollaborationLearning Outcome/s (found in the Subject Outline) a. Describe the key functions of each sector of Rooms Division in the accomodation sectorb. Define terminology, principals and procedures used in the delivery of a quality, safe and secure guest experiencec.e. Report on the responsibilities and tasks performed by staff in Rooms DivisionRecognise the skills required in Housekeeping operationsAssessment type IndividualWeighting % 40%Word count N/ADue day 11:55pm Sunday week 8Submission type TurnitinFormat / Layout of Assessment Powerpoint Presentation with Commentary:ICMS Cover PageHotel Fact SheetReservations USPFront Desk & Concierge USP Housekeeping USPReference ListAssessment Instructions Presentation :‘Choose any 5* hotel in the world, and then describe two (2) Unique Selling Points (USPs) from each Rooms Division department: Reservations, Front Desk, Concierge andHousekeeping’1. Students should choose a hotel that they can email and get additional information regarding possible USPs. Larger 5* hotels would be a better choice than smaller ones.2. Students can choose whatever PowerPoint template they want, and should include visuals to bring their presentation to life3. Recorded commentary must not go over 5 mins, and students should pay special attention to pacing the information on the slide to the verbal commentary (i.e. use bullet point actions to bring up your points one by one)4. There is no limit to the number of slides students wish to use5. Once completed, save your PowerPoint as a .pptx file and download to a Dropbox link providedReadings for the assessment Additional resources will be provided in class, suggested hotel websites etcGrading Criteria / Rubric See belowMarking Rubric: Report – Powerpoint Presentation with Commentary (40%)AssessmentCriteria HD(85-100) D(75-84) Pass(50-64) Fail (0-49)Rooms Division organisation chart and key responsibilities(30%) Excellent description of RD organisation chart and responsibilities, very clear and no areas of confusion etc Very good description of RD organisation chart and responsibilities, clear with perhaps 1 or 2 slight areas of confusion or mis interpretation Good description of RD organisation chart and responsibilities, mostly clear but some areas not and possibly a few ones missing Satisfactory description of RD organisation chart and responsibilities, but some areas could be clearer and less confusion Poor description of RD organisation chart and responsibilities,not clear at all and confusingClarity of USPs, ability to describe them accurately and degree of‘uniqueness’ in terms of Rooms Division departments inhotels (30%) Excellentdescription ofUSPs and degree of uniqueness in terms of Rooms Division of a hotel Very gooddescription ofUSPs and degree of uniqueness in terms of Rooms Division of a hotel Good description of USPs and degree of uniqueness in terms of Rooms Division of a hotel Satisfactorydescription ofUSPs and degree of uniqueness in terms of Rooms Division of a hotel Poor description of USPs and degree of uniqueness in terms of Rooms Division of a hotelQuality of slides, template chosen, actions used with bullet points, visualschosen (15%) Excellent quality of slides and template chosen, as well actions and visuals Very good quality of slides and template chosen, as well actions and visuals Good quality of slides and template chosen, as well actions and visuals Satisfactory quality of slides and template chosen, as well actions and visuals Poor quality of slides and template chosen, as well actions and visualsQuality of sound, clear voice, minimal background noise,pacing with script(15%) Excellent quality of commentary, clear voice and pacing with script Very good quality of commentary, clear voice and pacing with script Good quality of commentary, clear voice and pacing with script Satisfactory quality ofcommentary, clear voice and pacing with script Poor quality of commentary, clear voice and pacing with scriptExternal Referencing. Ability to incorporate applicable external references to reinforce points made (10%) Excellent external referencingreinforcing points made throughout assessment Very good external referencingreinforcing points made throughout assessment Good external referencingreinforcing points made throughout assessment Satisfactory external referencingreinforcing points made throughout assessment Poor external referencingreinforcing points made throughout assessment

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QUALITY: 100% ORIGINAL PAPERNO PLAGIARISM – CUSTOM PAPER