59535 – 2. Visit a furniture store and a sandwich or snack shop

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2. a and a or shop Observe how each shop operates, forexample, where customers go, how staff interact with them, how big it is, how the shophas chosen to use its space, what variety of products it offers, and so on. Talk with thestaff and managers if you can. Think about how the shops you have visited are similar toIKEA and Pret A Manger, and how they differ. Then consider the question, ‘Whatimplications do the differences between the shops you visited and the two described inChapter 1 have for their ?’ (Marks 4+4=8)3. Read again the description of fast-food drive-through processes at the beginning of thechapter 4. Now draw a process map of a Burger production. (Marks 4)4. Case StudyWhen Daimler-Chrysler started to examine the feasibility of the Smart town car, the challengewas not just to examine the economic feasibility of the product but also to build in environmentalsensitivity to the design of the product and the process that was to make it. This is whyenvironmental protection is now a fundamental part of all production activities in its ‘Smartville’plant at Hambach near France’s border with Germany. The product itself is designed onenvironmentally compatible principles. Even before assembly starts, the product’s disassemblymust be considered. In fact, the modular construction of the Smart car helped to guaranteeeconomical dismantling at the end of its life. This also helps with the recycling of materials.Over 85 per cent of the Smart’s components are recyclable and recycled material is used in itsinitial construction. For example, the Smart’s instrument panel comprises 12 per cent recycledplastic material. Similarly, production processes are designed to be ecologically sustainable. Theplant’s environmentally friendly painting technique allows less paint to be used whilemaintaining a high quality of protection. It also involves no solvent emission and no hazardouswaste, as well as the recycling of surplus material. But it is not only the use of new technologythat contributes to the plant’s ecological credentials. Ensuring a smooth and efficient movementof materials within the plant also saves time, effort and, above all, energy. So, traffic flowoutside and through the building has been optimized, buildings are made accessible to suppliersdelivering to the plant, and conveyor systems are designed to be loaded equally in both directionsso as to avoid empty runs. The company even claims that the buildings themselves are a modelfor ecological compatibility. No construction materials contain formaldehyde or CFCs and theoutside of the buildings are lined with ‘TRESPA’, a raw material made from European timberthat is quick to regenerate.-a) What you have learned through this case? (marks 5)b) Could it be applied in Bangladesh? If yes, How? If not, Why? (marks 5)

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