62284 – Blue Bay College89 Marsden Street Parramatta NSW 2150T:

SOLUTION AT Australian Expert Writers

Blue Bay Marsden NSW : (02) 8897 3814https://bluebaycollege.com.au/info@bluebaycollege.com.auABN 28 615 702 335ACN 615 702 335CRICOS Provider Code: 03647CRTO Provider Code 45272Your Workplace and Safety (WHS) at Blue Bay College1. It is your duty to inform staff at Blue Bay College if you see, hear or come across any incident, situation or hazard that might require immediate attention2. In case of an emergency evacuation, you are required to follow the instructions provided by your trainer. While exiting the building, keep calm and walk alongside the hand rails.The Assessment ProcessWhy are assessment tasks important?To complete your qualification, you are required to apply the ideas you have been learning from this unit of competence.The assessment activities are an important part of your training program as they provide an opportunity to apply what you have been learning and they give both you and your trainer feedback on your progress.How will you be assessed?You will be required to complete a variety of and practical exercises. Instructions for how to complete the assessments are provided within each assessment task in this booklet.What is required for successful completion?Please read this section carefully before commencing the assessment tasks. You must carefully complete EVERY task in this booklet. You must achieve a ‘Satisfactory’ mark for all assessment tasks to be deemed Competent for the unit. If you are assessed as Not Competent, you will be given some suggestions for improvement and asked to redo your assessment.At the successful completion of the assessment tasks, you will have demonstrated your competence against all of the requirements of the unit.Submission of assessmentsYour trainer will advise you when to commence the assessments in this booklet.You are required to complete the written assessments on a separate document. You have access to computers which are equipped with 2010 Microsoft suite of products. You will also have access to the internet at the College to assist with and resources. Assessment responses should be typed; however, handwritten submissions will be accepted if they are clear and legible.On the document please include:o Your nameo The dateo The Assessment Number and Task Number.For example:o Will Smitho 10 August 2015o Assessment 1 – Question 1 (Record your answer).Please note that some assessments require additional documentation, such as a form or a procedure, which must be included with your submission.Make sure you check your material before submission. You must keep a copy of all work submitted.Access and equityA student’s access to the assessment process should not be affected by restrictions placed on the location or context of assessment beyond the requirements specified in the training package. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities, including language and literacy. Adjustments include any changes to the assessment process or context that meet the individual needs of the person with a disability, but do not change competency outcomes. If you believe you have a disability that may affect the completion of these assessment tasks please speak to your trainer.Assessment outcomesYour assessment submission will be assessed and you will be given feedback. Each assessment task will be marked as either Satisfactory or Unsatisfactory and once all assessments have been marked you will be given an outcome of Competent or Not Competent for the unit of competence.What can you do if you don’t agree with the assessment result?If you do not think the assessment process is valid, disagree with the assessment outcome, or believe that you have been treated unfairly, you can appeal.The first step is to discuss the matter with your trainer. If you still do not agree, you are able to request a re-assessment. It is to have your assessment submission assessed by a different assessor.If you remain dissatisfied after the re-assessment, you should contact your trainer. Full details of the appeals process are contained in your Student Handbook.Declaration of AuthenticityYou are required to sign a Declaration of Authenticity for every written assessment submission. The Declaration is a signed statement from you stating that the assessment submission is your own work.Declaration of AuthenticityStudent NameStudent ID TermI declare that all work completed in this assessment is my ownStudent Signature DateTrainer/Assessor NameAssessment Task 3Apply industry informationLearner instructionsFor this task, you will demonstrate that you can apply your knowledge of the hospitality industry to improve your day-to-day work activities. This task is in 2 parts.? In Part A, you will use a journal to record how you integrated hospitality industry information into your daily work activities to improve work performance.? In Part B, you will reflect on your how you integrated and updated your knowledge of the hospitality industry to improve work performance.Your assessor will advise you of the timeframe for completing this task. During the assessment timeframe, you will continue to work in your hospitality environment and record notes, reflections and observations in your journal.Assessment conditionsSkills must be demonstrated in a hospitality industry service environment. This can be:? An industry workplace? A simulated industry environment or activity for which information on the hospitality industry is sourcedAssessment must ensure access to:? Computers, printers, communication technology and information programs used to source industry information? Plain English documents issued by government regulators that describe laws specifically relevant to the hospitality industry:? Food safety? Responsible service of alcohol? Responsible conduct of gaming? Local community protectionRequired resourcesFor this assessment, learners will need access to:? The internet? Materials and research from Assessment Task 2? Appendices to this task:? Appendix 3.1: Journal template? Appendix 3.2: .ProcedurePart A: Integrate information into daily work activities to improve performance1. Read through the journal template in Appendix 3.1. You will use the journal template to record examples of applying your knowledge for this unit over the period of time advised by your assessor.2. Refer to your research from Assessment Task 2. Use Appendix 3.1 to provide 2 examples of how you have applied your hospitality knowledge in each of the following areas to improve daily work practices or make suggestions for workplace improvements:a. Information on the hospitality industry and its products and servicesb. Laws that apply to the hospitality industry and working compliantlyc. Information on assurance schemes used to benefit the organisationd. Information on ethical industry practices and working ethicallye. Using current and emerging technology3. For each example you provide, specify how the information enhanced the quality of work performance. For example:a. Improving skills and productivityb. Producing offerings meet market trends and customer expectationsc. Providing quality hospitality serviced. Suggesting new and improved ways of doing thingse. Working effectively with:i. Other sectors of the hospitality industryii. Suppliersf. working according to:i. Ethical industry practicesii. Legal requirements for self and the organisation4. Identify and present evidence that will support the authenticity and accuracy of your journal entries.a. Types of evidence that could accompany journal entries include:i. Screenshots, printoutsii. Emailsiii. Photos, videos, voice recordingsiv. Customer reviews, feedback from supervisor, colleagues or customersv. Meeting minutes, incident reports, memos, risk assessments, performance reviews, continuous improvement register entriesvi. Receipts, dockets or technology logsvii. Certificates, subscription recordsviii. Internet, newspaper or magazine articles, social postsix. Fact sheets, posters, brochuresNote: If you use photographic or video evidence and other people are involved (for example, a video of you providing excellent customer service), you must obtain permission from the person being recorded or photographed. If you are video recording, you can ask the person to provide permission before you begin. If you are taking photos, you will need to seek written permission.b. Place all pieces of evidence into a portfolio. Depending on the evidence, your portfolio may be a physical folder with printed documents and photos, a digital folder on a USB or shared drive (such as Dropbox or Google Drive), or a combination. If you need to submit video evidence, it is recommended that you save files to a USB or upload them to a shared drive.Part B: Continuously update, review and maintain knowledge of the hospitality industry5. Using Appendix 3.2, reflect on how you integrated your knowledge of the hospitality industry throughout the unit.a. How did you improve your own work practices using your knowledge of the hospitality industry and its products and services?b. What suggestions did you make regarding using technology for new and improved workplace practices?6. Using Appendix 3.2, reflect on how you kept up to date.a. How did you update, review and maintain your own knowledge of the hospitality industry?b. How did you monitor issues and trends in the industry?Submission checklistFor this assessment task, you must submit:? Completed journal (Appendix 3.1)? Portfolio of evidence? Completed reflection (Appendix 3.2)Comments, Declaration and SignatureAssessor commentsAssessor nameAssessor declaration I declare that all requirements in Assessment Task 3 have been satisfactorily completed and verbally authenticated if required.Assessor signature DateLearner nameLearner declaration I declare that I have been informed of and accept the results of this part of my assessment.Learner signature DateAppendix 3.1: Journal templateLearner’s nameLearner’s ID numberUnit code and titleAssessor’s nameUse this journal to record examples of when you integrated hospitality industry information into daily work activities to enhance the quality of your work performance. Provide 2 examples for each category.An example has been provided for you below.Example: Using current and emerging technology in daily activitiesExample 1 Date: 25/6We had a staff meeting this morning and I told everyone about an article I read on LinkedIn about how augmented reality is about to take off. I shared the link to the article to everyone via email. Some of my colleagues have a LinkedIn account so I shared it with them via the app.How the information was used to enhance performance ():Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:LinkedIn screenshots and emails attached in digital portfolioUsing knowledge of the hospitality industry and its products and services to enhance the quality of work performanceExample 1 Date:Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.How the information was used to enhance performance ():Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Using knowledge of the laws that apply to the hospitality industry and working compliantlyExample 1 Date:Briefly explain the situation and how you met your legal obligations/worked compliantly.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the situation and how you met your legal obligations/worked compliantly.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Accessing information on quality assurance schemes and using it to benefit the organizationExample 1 Date:Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Obtaining information on ethical industry practices and working ethically in daily activitiesExample 1 Date:Briefly explain the situation and what you did to work ethically.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the situation and what you did to work ethically.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Using current and emerging technology in daily activitiesExample 1 Date:Briefly explain the technology and how your knowledge enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Example 2 Date:Briefly explain the technology and how your knowledge enhanced work performance.How the information was used to enhance performance (?):Improving skills and productivity Working effectively with other sectors of the hospitality industryProducing offerings that meet market trends and customer expectations Working effectively with suppliersProviding quality hospitality service Working according to ethical industry practicesSuggesting new and improved ways of doing things Working according to legal requirementsEvidence:Appendix 3.2: ReflectionUse this reflection to explain the ways you used hospitality industry information to:? Improve your own work practices or make suggestions for improvements in your workplace? Update, review and maintain your knowledge of the industryImproving work practicesHow did you use your knowledge of the hospitality industry and its products and services to enhance the quality of your own work performance?What suggestions did you make regarding using technology for new and improved workplace practices?Updating knowledgeHow did you update, review and maintain your own knowledge of the hospitality industry?How did you monitor issues and trends in the industry?

Order from Australian Expert Writers
Best Australian Academic Writers

QUALITY: 100% ORIGINAL PAPERNO PLAGIARISM – CUSTOM PAPER