66030 – UNIT ASSESSMENT FRONT SHEET AND PLAGIARISM STATEMENTImportant:Learners

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UNIT ASSESSMENT FRONT SHEET AND PLAGIARISM STATEMENTImportant:Learners must complete all of the boxes with the relevant details.Assessment submissions may be rejected if any information is omitted.Unit Reference (e.g. FM4.01) FM3.01Unit Title An Introduction to FMIWFM Membership NumberCentre Name Quadrilect LtdCohort Reference (e.g. 54321/4/01/06/2010) 10592/3/01/04/2021Date assessment received from Centre 10 May 2021Deadline for completion of assessment 18 June 2021Date assessment submitted to CentrePlagiarism statement:I, Egle Paulikaite confirm that the attachedassessment is entirely my own work and, if I have incorporated any copied text, I have accurately referenced the work to the original source. I confirm I have read the IWFM Malpractice Policy.Signature Egle PaulikaiteDateThis statement should be the first page of your electronic submission.A signed copy must also be handed to your centreASSESSMENTFM3.01 INTRODUCTION TO FACILITIES MANAGEMENTCredit Value: 6Maximum word count for this unit: 6,000The following assessment tasks have been designed to enable you to demonstrate your knowledge and understanding of this unit.All tasks must be completed.It is an important aspect of the assessment that you are able to demonstrate the application of acquired knowledge to appropriate examples of facilities management. You should therefore read the individual tasks carefully in conjunction with the relevant assessment criteria in the unit specification. You should also pay careful attention to the additional guidance (shown in red italics) in the unit specification as this indicates the appropriate level of knowledge required to successfully demonstrate the assessment criteria.Each task shows the Learning Outcomes(s) and Assessment Criteria in the unit specification that the task has been designed to assess. You should answer each task as it has been set. Compare your answer for each task against the assessment criteria shown to ensure that they have been fully addressed by your answer(s).Task 1(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 1.1, 1.2, 1.3)a. State IWFM’s definition of facilities management. Explain the relationship between facilities management and an organisation’s core business activities and other support functions.b. Using the following table, provide three examples against each of the shown objectives to explain how the facilities management function supports the organisation.Meeting end-user requirementsReducing costsMaintaining business continuityEnsuring legal and regulatory complianceSupporting corporate social responsibilityTask 2(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 2.1, 2.2, 2.3)a. Provide an indicative list of the mechanical and electrical (M&E) assets providing building services.b. Use the following table to describe the three different approaches to the maintenance of M&E plant shown.M&E Maintenance DescriptionPlanned preventative maintenance (PPM)Condition-based maintenanceReactive maintenancec. Provide an indicative list of support services for which facilities managers are responsible. Distinguish between “hard” and “soft” services.Hard services Soft servicesd. Using the following table, identify three risks to the provision of facilities services. For each risk describe its impact on effective business continuity and outline the contingencies and/or other arrangements that could be implemented to reduce, manage or otherwise mitigate their effect.Risk Impact Business continuity planningTask 3(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 3.1, 3.2)a. Provide a brief description of the different service delivery models for facilities management shown in the following table.Service delivery model DescriptionIn-housePartially outsourcedWholly outsourcedTotal facilities management (TFM)Private finance initiative (PFI)b. Describe the advantages and disadvantages of each of these models, including cost, quality, compliance and user satisfaction.Service delivery model Advantages DisadvantagesIn-housePartially outsourcedWholly outsourcedTotal facilities management (TFM)Private finance initiative (PFI)Task 4(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 4.1, 4.2)a. The following is a non-exhaustive list of key management functions associated with a facilities manager’s role:people management, financial management, contract management, asset management, project management, risk management and compliance, health and safety managementUsing the following table select three functions to describe how they can add value to the core business.Key management function Value added to core businessb. Consider various activities involved in providing facilities services in an organisation. Use the following table to classify these according to whether they are part of strategic, tactical or operational functions. These functions can represent both in-house and outsourced services.Strategic Tactical OperationalTask 5(In completing this task, you must demonstrate that you have addressed all of the following assessment criteria from Unit FM3.01: 5.1, 5.2, 5.3)a. Describe the principles of effective communication. Describe the nature and benefit of active listening.b. Using the following table, provide examples showing appropriate and inappropriate uses for each communication methodCommunication method Appropriate for Inappropriate forLetterEmailTelephoneConference call/video conferencingFormal presentationFace to face meeting (individual)Face to face meeting (group)Focus groupInternet/Intranet web pageNOTES TO LEARNERS1. Remember to always reference each page of your assessment with the Cohort Reference Number and your IWFM Membership Number.2. Complete your assessment by addressing each task and assessment criteria by typing directly into the text boxes3. Any text which has been copied MUST be accurately referenced to the original source (e.g. Harvard Referencing). Any text which is copied and not referenced is deemed as plagiarism which may result in your work being voided (please refer to the IWFM Malpractice Policy & Procedure). You will be asked to sign a statement to the effect that your assessment is your own work before submission to IWFM for marking.4. When presenting your assessment please use font size 12.5. Please ensure every page is correctly numberedUnit FM3.01 INTRODUCTION TO FACILITIES MANAGEMENTTitle: Introduction to facilities managementLevel: 3Credit value: 6Learning outcomesThe learner will: Assessment criteriaThe learner can:1 understand the nature of facilities management1.1 define facilities management(Using a definition provided by a relevant professional body, e.g. IWFM. Indicate the source of the definition)1.2 distinguish between:• facilities management• other support services• core business activities(No further guidance)1.3 explain the role of facilities management in:• meeting end-user requirements• reducing costs• maintaining business continuity• ensuring legal and regulatory compliance• supporting corporate social responsibility(Using example(s) from the learner’s own experience or case study to support the explanation)2. understand responsibilities commonly delegated to facilities management 2.1. describe typical mechanical and electrical assets for which facilities management will be responsible, and outline the different assets’ maintenance requirements (See below)2.2. describe typical support services for which facilities management will be responsible (See below)2.3. identify typical risks to the provision of facilities, and outline arrangements that can be made to maintain business continuity (See below)(ACs 2.1 to 2.3 should each be evidenced by reference to examples rather than developing an exhaustive list)3. understand different service delivery models for facilities management3.1 outline different service delivery models for facilities management, including in-house, partially outsourced, wholly outsourced, total facilities management (TFM), and private finance initiatives (PFI) (No further guidance)3.2 describe the advantages and disadvantages of each of these models, including cost, quality, compliance and user satisfaction (No further guidance)4. understand the range of facilities management roles4.1. explain the key management functions within facilities management (Including, for example, people management, financial management, contract management, asset management, project management, risk management and compliance, health and safety management)4.2. describe the various roles that a facilities manager could take, and the associated responsibilities (By reference to strategic, tactical and operational levels of facilities management)5. understand the benefits of good communication 5.1. describe the principles of effective communication (No further guidance)5.2. describe the various methods of communication a manager can use, and when each method may be appropriate or inappropriate (Including written and verbal communications and the technology facilitating these, face-to-face communication, one-to-one and group situations)5.3. describe the nature and benefit of active listening (No further guidance)

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