Building a Coalition for Emergency Preparedness
Communication: The Glue That Binds Us Together
CHAPTER OBJECTIVES • Provide a working definition of communication.
• Address the manager’s critical role in employee communication.
• Review the common means of communication used in the work setting.
• Provide guidelines for the proper use of electronic mail (e–mail) and social media.
• Examine the components of individual and small–group communication, includingverbal (oral) and nonverbal communication.
• Enumerate the essential components of successful interpersonal communication.
• Review means of fostering, enhancing, and improving interpersonal communicationand overcoming barriers to individual communication.
• Provide guidelines for personal improvement in using written communication in itsvarious forms.
• Present the fundamentals of organization communication, including both formal and informal communication.
• Differentiate between formal and informal communication in the organizationalsetting.
• Review the commonly encountered barriers to effective communication in theorganizational setting.
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