Managing Under Uncertainty
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Why Case Study AnalysisLife is a Case Study, but it doesn’t come with a manual or specificquestions. Understanding case study analysis enables you to askrelevant questions, identify the root cause of problems, and select asolution with optimal payoffs/results.Benefits of Case Study AnalysisProblem identification – First step in making quality decisionsImprove analytical skillsImprove problem solving skillsOffers an opportunity for applying Decision TheoryEtc.2Approachto CaseStudyAnalysis3Read the case study for the first time withoutjudgement.Read the case study again and identify decision issues/problems.Ask what caused each of the identified decisionissues/problems, their effect on the overall decision.Determine the root cause for the identified decisionissues.Make recommendations on how to address the rootcause, and the identified decision issues.Note: Always interpret identified issues in DecisionTheory terms.Root Cause Analysis: IllustrationStep ThreeRoot Cause(s)Step TwoCause and EffectStep OneDecisionIssues/ProblemsStep FourRecommendationsIdentify what youconsider is the maincause for majority ofthe identified issues inStep One.
Identify one (ortwo) main root cause.
The key is inestablishing whetheraddressing the rootcause would solvemajority of the issuesand improve the maindecision in the casestudy.Ask what caused theidentified decision issues/problems/symptoms, andhow they affect thedecision making processin the case study.What caused theidentifiedissues/problems/symptoms?How are the issuesaffecting the decisionmaking process?Start by developing a list ofquestions to help youidentify all decisionissues/problems in the casestudy.
What decision(s) wasmade? Routine,Strategic, orProgrammed
Who made thedecision(s)? Individual,group, organisational.
Was the decision(s)ethical?
Etc.Look for all thesymptoms/indicators ofpoor decision making.The recommendations shouldaddress the root cause, and allthe identified issues/problemsnegatively impacting thedecision making process.Do not focus on generalorganisation managementproblems in the case study.4Ask questions until you identify the root cause of the identified problems.Example: Identifying the Root Cause5Frameworkfor Presentinga Case StudyAnalysisIntroduction Context/background of the case study Summary of analysed issues Summary of levels of analysis Main theories supporting the analysisAnalysis Issue 1 Issue 2 Issue 3 Issue 4 Root cause of the analysed issuesRecommendationsProposed strategy for addressing the Root Cause –support proposal with relevant decision theoryStrategies for addressing the 4 analysed issues. Includeexamples and relevant decision theoryConclusion – OptionalReferences (APA 7th edition referencing style)6Example of Student Post in theDiscussion Forum7NB: This example is not accurate, it is an indicator on how to post your findings in the relevant discussion forum.Key NotesInclude a context, summary of issues, and levels of analysis (individual, group,organisational, ethical etc.) in the introduction.Differentiate between general organisation problems and decision/uncertaintyand risk issues in the case study.Be more specific about the identified decisions/uncertainty and risk issues, sincethey form the basis of your case study analysis.Reinforcing decisions, decision making, uncertainty and risk in all the stages ofcase study analysis.Clearly state and explain the root cause.Ensure that there is a link between the root cause and recommendations.Underpin proposed strategy with relevant decision theory to support yourrecommendation.Maintain the CSA structure discussed in class: Introduction; Analysis – ending withthe root cause; Recommendations; Conclusion (optional but important).8Finally…Given this course is about decisionmaking,make smart decisions abouthow you practice for Assessment 3:Take-home Case Study Exam.
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